• Build and maintain long-lasting, mutually beneficial relationships with enterprise merchantsthrough developing a trusted advisor relationship with key merchants.• Communicate with clients frequently to understand their needs and explain our productvalue while using data to identify areas of opportunity to explore in our partnership.• Serve as the point of contact between Razer and merchants. In collaboration with internaldepartments, work to facilitate client needs and objectives in a timely manner.• Act as a merchant advocate with a focus on improving the Razer Gold experience to unlocknew avenues of business with existing clients and/or identify areas of improvement to meetsales objectives.• Maintain knowledge of company product and services, remaining current always.• Prepare reports on merchant status and communicate the progress of monthly/quarterlyinitiatives to internal and external stakeholders as required.• Collaborate with the business development team to identify and grow opportunities withinterritory.• Develop long-term partnerships within the games, entertainment, and payments industry todrive business opportunities.Preferred Skills and Qualifications:• Qualifying degree with more than 4 years of experience in Account Management and theonline gaming/digital content or payment service industry having managed multi-milliondollar accounts.• Proven ability to influence key stakeholders while juggling multiple enterprise merchants ata time and maintaining sharp attention to detail.• Demonstrate superior abilities in communication, active listening, negotiation andpresentation at all levels of an organization, including executive and C-level.• Successful track record in building rapport and relationships with stakeholders externallyand internally. • Strong analytical skills, capable of doing in-depth analysis to provide business insights anddevelop strategies for our merchants.• Experience in working with international partners and global/regional partnerships.
Desired Skills:• Solid experience setting up and utilizing CRM software (e.g. Salesforce).• Keen sense and interest in latest technology developments, market trends, near futuretrends and web technologies.• Has a strong network of contacts in the games, entertainment, or payments industry.• Highly organized, adaptable, and proactive. Ability to think outside of the box.• Extensive, accurate current knowledge of company offerings and industry trends.• Fast learner, self-motivated, and self-starter who can act on own initiatives.• Ability to work well in a complex matrixed environment.• Knowledge on payment industry for games and entertainment is an advantage.