Business Analyst (BA)

Responsibilities:

• Improving and maintaining policies, processes and procedures of IT Service Management Processes
• Response for managing the life cycle of all problems for both prevent the incident and minimize the impact of incident of Operation service Teams.
• Manage work process to act as the leader in case to find solutions such as complaint from End user which relate to Infrastructure and Applications including of tracking in relate case .
• Provide and embedment in New Technology for process in the new ways of solutions and New tools for support in Operation Service Team’s work process.
• Representative as the planner in design and continuous improvement and innovation by Indentify Knowledge and Skill gaps for Improve Operation Service teams Including of act as the innovator for summarize the New Technology for find the suitable tech to support work process.
• Developing IT Service management Process solutions for
• Summarized process compliances and create a report for management
• Support team with any process requested inquire

Qualifications :

1.Bachelor or Master’s Degree in Computer Science, Computer Engineer, Information Systems, Business Administration or related fields

2.Proficiency in industry-standard process methodologies (e.g., Agile)

3.Excellent verbal and written communication skills

4.Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills

5.Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

** near Krung Thon Buri Station

If you are interested in our opportunity, please submit your resume to hr@blueseas.co.th