Technical Support Engineer

ABOUT THE POSITION

Perceptra is a leader in computer vision and deep learning for the healthcare industry. Our solution delivery engineer works with our customers and partners to communicate requirements, lead our solution delivery team, and machine learning team to deliver the right solution to our clients. This position requires an engineer with customer-focused minds, leadership, and managerial skills, as you will be the interface between the technical team and customers.

ROLES AND RESPONSIBILITY

• Maintain a detailed technical understanding of our AI solution and design the right solution architecture that fits customers.
• Implement technical integration efforts with Perceptra's customers. This role requires coding in Python, SQL, shell script.
• Ensure that Perceptra's quality of service is aligned with the medical industry's standard in terms of security and interoperability.
• Fix issues customers faced, such as database, server issues, communication protocol issues.
• Communicate with customers facing technical issues and lead the team to fix bugs swiftly.
• Improve Perceptra's solution delivery process.
• Maintain servers and network infrastructure of Perceptra, on-site and on-cloud.

DESIRED CHARACTERISTICS

• Passion to create and deliver excellent tech solutions. Customer-focused mindsets.
• Strong analytical and problem solving skills.
• Strong spoken and written communication skills.
• Mind for efficiency and process improvements. Keep the lookout for efficient means to shorten execution time.
• Strong organization skills, delivering work with proper documentations.
• Team player, positive and driven, fast learner.
• This is a customer service role and might require working flexible time such as weekends and night. You will be compensated with additional holidays.

KNOWLEDGE AND SKILLS

• 1+ years of hands-on programming experience. Experiences operating Linux environment, application deployment with Docker, and programming in Python. Outstanding new graduates will be considered.
• Knowledge and skills in system architecture, networks, operating softwares, virtual machines, and hardware configuration.
• Solid understanding of database, web frameworks, APIs.
• Excellent communication and interpersonal skills. Strong customer-focused attitude.
• Strong project management capability with an ownership mindset.
• Knowledge of Picture Archiving and Communication System (PACs) and Hospital Information System (HIS) are highly desired.

BENEFITS AND PERKS

• Monthly salary depending on skills and experiences + performance bonus.
• Employee stock options.
• Welfare : life & health insurance package.
• Perks : MacBook Pro, annual company retreat.
• Office close to BTS Thonburi.
• Work from home 1-3 days per week.