โลโก้บริษัท Jitta Dot Com

IT Support Engineer

Jitta Dot Com - Senior-Level, Full time - จตุจักร กรุงเทพมหานคร
฿40,000-฿80,000
SUMMARY

The IT Support is the 1st contact point of the IT department that maintains the computer networks of all types of organization, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise. Manage and control IT projects as a direction of the IT department. Be able to work with vendors within the timeline.

KEY RESPONSIBILITIES
  • Serve as the first point of contact for employees seeking technical assistance
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Understand the network troubleshooting including TCP/IP, VLAN, Gateway, DNS, Firewall
  • Install and config IT devices including Linux, MacBook, Windows
  • Determine the best solution based on the issue and details provided by the employee
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Follow-up and update employee status and information
  • Pass on any feedback or suggestions by employees to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Work with vendors and control the project timeline
  • Be able to purchase IT equipments

REQUIRED QUALIFICATIONS/EXPERIENCE
  • Bachelor’s degree in Information Technology, Computer Science or other technical fields
  • Experience in technical support, IT help desk 2-4 years
  • Familiar with MacOS, Linux
  • Excellent communication, troubleshooting, problem-solving, and analytical skills

BENEFITS & PERKS
  • Free lunch and snacks
  • Health insurance
  • Annual medical checkup and vaccinations
  • Work-from-anywhere option
  • Fitness membership / Massage / Wellness classes
  • Training and conference sponsorship
  • Unlimited vacation days
  • Bonus based on company performance
  • MacBook provided
a month ago

Related Skills

#helpdesk#it-admin#it-controls#network#troubleshooting

Contact

Jitta Dot Com
1111/9-10

About Jitta Dot Com

โลโก้บริษัท Jitta Dot Com

Jitta Dot ComOther

Jitta is a flat organization in which everybody can speak up and be heard. Whether you’re working at home or in the office, you’re an integral part of our friendly and productive environment, and your

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