Customer Success

Job Description

• Work closely with user to ensure they are satisfied with our product/service, they receive and perceive value from our solution, and to improve upon areas of dissatisfaction
• Implementing software and hardware solution
• Connecting with hospital operational user
• Training user and hospital’s IT support
• Customer support & troubleshooting
• Deploy survey at each stage of customer lifecycle
• Be a voice of customer to improve our solution
• Tracking - process - follow up - report customer issue to internal team and customer

Qualification

• 1+ years of experience in Customer Success, Project Management or related position
• Highly communication, negotiation, reporting, and interpersonal skills
• Excellent analytical, problem solving skills
• Experienced working in health tech or tech company is a plus