Account Manager

External Functions (80%)

• Identify customer needs, constraints, and key stakeholders' insights to analyze sales possibilities and achieve business goals.    
• Manage sales process and conduct solution introductions, product demonstrations, and cost-impact analysis of the proposed solution to ensure project sign-off. 
• Strengthen customer relations and trust by connecting and providing assistance along the project timeline to complete sales targets. 
• Identify and capture leads and prospects proactively to create conversions per the business strategic plan and roadmap.  
• Develop sales materials such as presentation, TOR, BOQ, Agreement, Invoice, PO, and other required documents to complete sale operations. 

Internal Functions (20%)

• Collaborate with IT, Product, and Customer Success Teams to understand customer requirements and feedback and provide sales support. 
• Work with Business Team to establish business growth strategies, develop business reports based on sale performance and activities and conduct market research to achieve business goals. 
• Maintain a level of understanding of the healthcare industry, health information systems, hospital management, initiatives, and issues related to hospitals and health systems. 

Requirements

• Graduates from any related field.  
• Over three years of experience in selling or consulting enterprise software or services to hospitals. 
• Experienced in driving business growth in a B2B setting 
• Understand digital/technological product development and implementation also technical terms in the healthcare system.  
• Deep understanding of audience and market research, customer segmentation, and persona development.  
• Excellent written/oral communication and negotiation skills.  
• Strong and demonstrated ability to build lasting relationships with key stakeholders.  
• Work well under pressure and comfort in a fast-paced health tech start-up environment.  

Preferable

• Knowledge of the structure and management of public and private hospitals.