โลโก้บริษัท Evokehub Ltd

Customer Support Specialist – Bangkok

Evokehub Ltd - Middle-Level, Full time - วัฒนา กรุงเทพมหานคร
฿27,000-฿34,000

 We are looking for the right person to support our international customer to onboard new customers andmanage customer information in the core systems. This role will be working in a small team and communicate with our overseas client on a daily basis to support their operations and customers. The successful candidate will be part of a larger team undertaking technical and support activities for our valued customer. The role has potential to grow with the addition of new scope,responsibility and exciting activities. 

Key Responsibilities:  

  • Provide customer service activities to the Evokehub customer in accordance with the agreed scope 
  • Work in a team environment to ensure smooth delivery of services to the customer 
  • Undertake data entry into the key systems 
  • Communicate and work with the Evokehub Customer on a daily basis to assist to deliver of their services to the end customer 
  • Work with the greater team to understand and support the key systems for the end customer 
  • Participate in productivity improvement to refine and improve manual processes 
  • Provide ideas and suggestion to improve the end customer experience. 
  • Pro-actively seek out service-related issues and problems and work to resolve these quickly 
  • Undertake quality assurance activities of customer data and other inputs from the team 
  • Participate in testing of newly developed solutions and functions on the core systems 

Requirements:  

  • Excellent to very good English skills, both written and spoken 
  • Background within finance and administration, data entry and computer systems 
  • Confident and ability to work un-supervised and to pro-actively resolve issues when they arise. Not afraid to speak his/her mind; must be able to ask/inform the customer when issues and challenges are found. 
  • Quick learner; learn new tasks quickly, ask questions, get involved 
  • Accurate and efficient with customer data, good information management 
  • Able to see the overall picture and connect the dots between the manual tasks and the development of new systems 
  • Innovative and able to see new ideas to reduce manual tasks 
  • Checking and quality assurance of other team members work  

 Qualifications:  

  •   High school certificate or bachelors degree  
  • Experience with Microsoft Office, Word, Excel and other computer programs and systems 
  • English training and grading/scoring is an advantage 
  • Experience working with international companies  
  • Experience in Financial, Banking or Insurance industry is an advantage  
9 months ago

Contact

Evokehub Ltd
Khlong Toei Nuea, Khet Watthana, Krung Thep Maha Nakhon 10110

About Evokehub Ltd

โลโก้บริษัท Evokehub Ltd

Evokehub LtdInformation Technology

Evokehub is a foreign owned company that services a range of international clients. The directors of the company are experienced ITC Professionals bringing many years of experience in consulting, appl

กรุงเทพมหานคร

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