โลโก้บริษัท Evokehub Ltd

Customer Support Specialist – Bangkok

Evokehub Ltd - Middle-Level, Full time - วัฒนา กรุงเทพมหานคร
฿27,000-฿34,000

 We are looking for the right person to support our international customer to onboard new customers andmanage customer information in the core systems. This role will be working in a small team and communicate with our overseas client on a daily basis to support their operations and customers. The successful candidate will be part of a larger team undertaking technical and support activities for our valued customer. The role has potential to grow with the addition of new scope,responsibility and exciting activities. 

Key Responsibilities:  

  • Provide customer service activities to the Evokehub customer in accordance with the agreed scope 
  • Work in a team environment to ensure smooth delivery of services to the customer 
  • Undertake data entry into the key systems 
  • Communicate and work with the Evokehub Customer on a daily basis to assist to deliver of their services to the end customer 
  • Work with the greater team to understand and support the key systems for the end customer 
  • Participate in productivity improvement to refine and improve manual processes 
  • Provide ideas and suggestion to improve the end customer experience. 
  • Pro-actively seek out service-related issues and problems and work to resolve these quickly 
  • Undertake quality assurance activities of customer data and other inputs from the team 
  • Participate in testing of newly developed solutions and functions on the core systems 

Requirements:  

  • Excellent to very good English skills, both written and spoken 
  • Background within finance and administration, data entry and computer systems 
  • Confident and ability to work un-supervised and to pro-actively resolve issues when they arise. Not afraid to speak his/her mind; must be able to ask/inform the customer when issues and challenges are found. 
  • Quick learner; learn new tasks quickly, ask questions, get involved 
  • Accurate and efficient with customer data, good information management 
  • Able to see the overall picture and connect the dots between the manual tasks and the development of new systems 
  • Innovative and able to see new ideas to reduce manual tasks 
  • Checking and quality assurance of other team members work  

 Qualifications:  

  •   High school certificate or bachelors degree  
  • Experience with Microsoft Office, Word, Excel and other computer programs and systems 
  • English training and grading/scoring is an advantage 
  • Experience working with international companies  
  • Experience in Financial, Banking or Insurance industry is an advantage  
2 months ago

Contact

Evokehub Ltd
47 Soi Sukhumvit 23, Khwaeng Khlong Toei Nuea, Khet Watthana, Krung Thep Maha Nakhon 10110

About Evokehub Ltd

โลโก้บริษัท Evokehub Ltd

Evokehub LtdInformation Technology

Evokehub is a foreign owned company that services a range of international clients. The directors of the company are experienced ITC Professionals bringing many years of experience in consulting, appl

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