Deliver live demos solution for a wide range of users (technical and non-technical)
Assist Customer Success Managers and Sales in identifying new expansion and revenue opportunities.
Identify, offer solutions, and take initiative to automate processes or task in order to reduce workload, increase scale and provide more value to customers.
Respond to product inquiries and provide assistance to customers via various channels.
Assist customers with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform.
Provide customized recommendations and best practices to customers on how to use Dynatrace to monitor the application performance, cloud infrastructure, and digital experience of their critical applications.
Qualifications (1 - 3 years experience)
Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related subject.
Basic knowledge of networking protocols and application architecture.
Familiarity with database design, SQL, and data access practices.
Exceptional presentation and relationship-building skills.
Fluent English is highly valued
Basic knowledge on web and application server technologies (Apache, IIS, WebSphere, WebLogic, JBoss, etc.)
Basic knowledge on server-side technologies such as Java, .NET, NodeJS, Go and PHP
Basic knowledge on client-side technologies such as HTML, JavaScript and Ajax
Basic knowledge on Cloud/New Stack technologies such as OpenStack, OpenShift, AWS, Azure and Google Cloud Platform
Service-oriented personality with passion for working with customers
Certificate on DevOps solution or Cloud platform will be highly valued