Customer Support Executive - Social Media App

Responsibilities:

• Build and support the company's online community
• Monitor, communicate, advise, and promote new products of the clients via a phone call and the company’s social media channels in Thai and English
• Establish successful communication between the company and users, including announcements and release notes
• Create a good relationship & engagement with users both in the app and external channels
• Gather feedback from the communities and forward it to our stakeholders
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Enforce a professional collaboration with our development teams
• Prepare daily, weekly and monthly progress reports and feedback
• Monitor & manage users in the company’s social network application
• Translate contents in applications from Thai to English and English to Thai
• Oversee a high standard of customer support
• Work on a variety of operational tasks to create a trustful and secure social environment

Qualifications:

• Male/Female, age not more than 30 years old
• Bachelor’s degree in any field
• Good personality, Service mind, Work hard and be patient to pressure
• Good Command of spoken, written, read and communication skill both Thai and Englis
• Highly responsible, initiative, proactive and fast learner
• Good communication, customer-oriented, problem solving skills
• Ability to stay calm when customers are stressed or upset
• Must be proficient in iOS/Android as a power user, Google Docs, and Social Media channels

Benefits:

• Group health insurance.
• Subsidized gym membership
• You pick your equipment (Mac / Windows)
• Semi Flexible working hour
• Work from home day !!
• Free Snacks and Drinks
• Free lunch on Friday
• Friday Wow Massage !!