As a member of the Operations & Support team, you will be at the forefront of transformational technology assisting a top list of industry leading companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.
We are looking for people who enjoy solving problems, working with customers, and that have technical backgrounds from a variety of different fields. These fields include Linux and Windows systems administration, database design and optimization, big data analysis, network administration, programming (java, REST API's), security (cryptography and threat-detection skills) and DevOps (deployment). Our business is centered around people and technology and you will have the ability to make a direct impact on customer success.
You maintain operating systems, servers, and networks; generate metrics; make monitor configuration changes; and perform change management activities. You understand the business logic and architecture of your supported services that enable you to regularly resolve manually- and automatically-cut tickets. You are able to read and understand complex application code and make approved code fixes to resolve support issues. You use your coding skills to automate repetitive tasks.
You will ensure that our customers can get the capacity they need within an SLA, and to run their applications on healthy infrastructure.
Our space is fast-moving, and has a large number of ambiguous and difficult challenges. You will be a throughout the large-organization customer and are regularly engaged to work on cross-team planning. You lead large multi-team projects and resolve the most complex support issues. You understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized.
► DailiTech's core value ◄
► Basic Qualifications ◄
► Preferred Qualifications ◄
► Personality ◄
► Life ◄
► How to apply◄
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