Technical Expert (Back-end)

DUTIES AND RESPONSIBILITIES:

• Communicate to make Technical team and Customer Support and Service Executive team clearly understand informations, solutions and timelines
• Research and diagnose the issue and find the best solution to resolve the problems, including to manage issue solving timeline with Technical team according to SLA
• Troubleshoot the technical issues by Python and assign issue to Technical team
• Ensure all issues are properly logged and resolved completely
• Prepare and always update information of accurate and timely reports
• Prepare technical knowledge notes or manual to share with internal teams
• Improve issue management process to be more efficient

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Good basic with object-oriented design, data structures, algorithm
• Good knowledge and skill MVC Web Framework
• Good knowledge in programming structure and performance
• Love to support other people and happy when the problems solved

TECHNOLOGY STACKS:

• Python - Django Framework
• MariaDB / MongoDB / Memcached / Redis
• RabbitMQ / Celery
• Docker and Kubernetes

EDUCATION AND EXPERIENCE:

• 2-3 years working experience in Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role, but New graduates are also welcome.
• Bachelor Degree in Computer Engineer, Computer Science, IT or other related fields
• Experience working in web application development, Unix environments, mobile application development, information retrieval, networking, developing large-scale software system, version control system, and/or security software development