โลโก้บริษัท Central JD Fintech Co., Ltd.

IT Service Management Manager

Central JD Fintech Co., Ltd. - Entry-Level, Full time - ปทุมวัน กรุงเทพมหานคร
฿40,000-฿60,000

Responsibilities

  • This position directly reports to IT Infra & Operation Director, he/she is take the ownership of IT process management, as well as the on-going improvements to our Service Management tools.
  • Capture IT Change activities, call for Change Advisory Board(CAB) meeting, get related approvers to provide feedback to the change to ensure the health of services.
  • Keep monitor repeating incident and rise to be the problem, perform root cause investigation and follow up with the resolver until the problem has been solved.
  • Improving and maintaining overall IT Service Management Processes, Policies and Procedures.
  • Support team with IT Service Management process as needed.
  • Administration of IT Service management tools (Service Desk Plus, Jira and etc.).

Requirements   

  • 5-7 years’ working experience in IT Operation with ITIL process.
  • Certified of ITIL V.3 Foundations, especially knowledge of IT Change Management and IT Problem Management are highly desired.
  • Familiar with various IT Service Management software (e.g. Service Desk Plus, JIRA, Confluence).
  • Excellent communication in both Thai and English.
  • Be able to work with a diverse community of stakeholders. Comfortable to host video conference call and communicate email/message in English as a medium language.
  • Proven effectiveness to bring groups of people together to achieve a goal.
  • Continuous improvement mindset.
  • Quick learner who easily adapts to ambiguous situations.
  • Strong relationship building skills.
  • Works well in a team environment.

 Benefits: 

· Working Experience 

o Five-day work week 

o Flexible working hours 

o Mobility working space 

o Oversea business trip  

· Healthcare 

o Life insurance 

o Medical insurance 

o Dental insurance 

· Bonus 

o Fixed bonus 

o Performance bonus 

Please note that we will get in touch with shortlisted candidates only. 

15 days ago

Related Skills

#operations#servicedesk

Contact

Central JD Fintech Co., Ltd.
Central JD Fintech Co., Ltd. 87/2, 48th floor, CRC Tower, All Seasons Place, Lumpini, Pathumwan, Bangkok, Thailand 10330

About Central JD Fintech Co., Ltd.

โลโก้บริษัท Central JD Fintech Co., Ltd.

Central JD Fintech Co., Ltd.Financial

 Central JD FinTech Co., Ltd. results from thecooperation between Central Group, Thailand's leading retailer, and JD.com, oneof the world’s Top 3 largest e-commerce business and the most profitableret

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