โลโก้บริษัท Bangkok Bank

Business Analyst for CRM Project

Bangkok Bank - Middle-Level, Full time - ยานนาวา กรุงเทพมหานคร
฿50,000-฿75,000

Responsibilities:

  • Gather to understand the existing end-to-end business process as “as is” model
  • Identify improvement opportunities and create a “to-be” model
  • Analyze the process risks and propose their mitigations
  • Analyze, translate, communicate, manage and document Business Requirements
  • Develop UAT test scenario/test case based on business scenarios and FSD
  • Provide support in clarifying issues between business user and technology team during SIT, UAT, Go-Live, and Post Go-Live
  • Ensure the deliverables meet specifications
  • Contribute to team by accomplishing related results as needed
  • Build a strong relationship and manage expectations with users and stake holders

 Qualifications:

  • Bachelor’s degree or higher in Computer Science, Engineering, business administration or related fields
  • Experience at least 5 years working as business analysis, process improvement or and project implementation
  • Having knowledge of business operations for the Bank or financial services industry
  • Experience in oCRM or contact center would be an advantage
  • Analytical, systematic thinking and problem-solving skills
  • Excellent communication, presentation and interpersonal skill
  • Self-motivated, good team working, fast learning and willing to contribute
  • Negotiation and Persuasion Skills

Working Location: Bangkok Bank Head Office SilomFor more information, please contact K. Apinya Tel. 02-685-7853, 081-985-4446  

a month ago

Contact

Bangkok Bank
2222 Rama 3 Road, Chongnontree, Yannawa, Bangkok 10120 Thailand

About Bangkok Bank

โลโก้บริษัท Bangkok Bank

Bangkok BankFinancial

Established in 1944, Bangkok Bank is one of Southeast Asia’s largest regional banks with total assets of 3,116,750 million baht. We are a leading provider of corporate finance and SME lending in Thail

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