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Application Support

Ascend Company - Middle-Level, Full time - พระโขนง กรุงเทพมหานคร

฿30,000-฿90,000

Provide 1st level of service support for all service on production.
Support Complaint form other requester (Call center / Business & User).
Ability to solve problems quickly with strong analytical skill
Work closely with Technical team to investigate and fix issues.
Coordinate with other teams (Technical teams & Internal teams and 3rd-party vendors) in troubleshooting and resolving issues.
Follow up & Update Issue.
Monitor, update and maintain application systems to ensure they are working as operational.
Incident Management experience – Managing incidents including business expectations and communication
Understand and be able to study and apply new technology to support business requirements.
Continuously improve work scope and reduce manual work.
Working : 10 * 7 (08:00 - 19:00)
Essential Skills & Prerequisites
Bachelor’s Degree in Computer Science or equivalent work experience. We are more interested in passion for technology and what you are capable of, than we are in academic qualification.
1 - 2 years of relevant work experience.
Good command of spoken and written Thai and English.
Experience in troubleshooting and investigating IT system/application incidents, structured approach to problem solving.
A positive, can-do attitude, that naturally expresses a high degree of empathy to others.
Require strong technical, analytical, interpersonal and organizational skills.
Self-motivated and able to work in a fast paced work environment with minimal supervision.
Good interpersonal communication, high responsibility, enthusiastic to explore new technologies.
Excellent service mind and good customer service skills.
Excellent prioritization skills, Ability to work under pressure and challenge
Can be work as a team /support over time or shift
Hand On :

Basic Linux Unix command, shell script
Network basic data and network communication
Database basic skill with MySQL, Oracle e.g. query (select, insert, update, delete)
Grafana / Kibana(logging)

a year ago

Related Skills

#support

Contact

Ascend Company

Bang Chak, Bangkok City

http://www.ascendcorp.com

About Ascend Company

Ascend CompanyFinancial

Ascend Group is more than just a family of technology companies: it’s about being part of the change to create better opportunities to millions of lives and businesses in Southeast Asia.At the heart o

กรุงเทพมหานคร