โลโก้บริษัท Ascend Company

Application Support

Ascend Company - Middle-Level, Full time - พระโขนง กรุงเทพมหานคร
฿30,000-฿90,000
  • Provide 1st level of service support for all service on production.
  • Support Complaint form other requester (Call center / Business & User).
  • Ability to solve problems quickly with strong analytical skill
  • Work closely with Technical team to investigate and fix issues.
  • Coordinate with other teams (Technical teams & Internal teams and 3rd-party vendors) in troubleshooting and resolving issues.
  • Follow up & Update Issue.
  • Monitor, update and maintain application systems to ensure they are working as operational.
  • Incident Management experience – Managing incidents including business expectations and communication
  • Understand and be able to study and apply new technology to support business requirements.
  • Continuously improve work scope and reduce manual work.
  • Working : 10 * 7 (08:00 - 19:00)
  • Essential Skills & Prerequisites
  • Bachelor’s Degree in Computer Science or equivalent work experience. We are more interested in passion for technology and what you are capable of, than we are in academic qualification.
  • 1 - 2 years of relevant work experience.
  • Good command of spoken and written Thai and English.
  • Experience in troubleshooting and investigating IT system/application incidents, structured approach to problem solving.
  • A positive, can-do attitude, that naturally expresses a high degree of empathy to others.
  • Require strong technical, analytical, interpersonal and organizational skills.
  • Self-motivated and able to work in a fast paced work environment with minimal supervision.
  • Good interpersonal communication, high responsibility, enthusiastic to explore new technologies.
  • Excellent service mind and good customer service skills.
  • Excellent prioritization skills, Ability to work under pressure and challenge
  • Can be work as a team /support over time or shift
  • Hand On :
    • Basic Linux Unix command, shell script
    • Network basic data and network communication
    • Database basic skill with MySQL, Oracle e.g. query (select, insert, update, delete)
    • Grafana / Kibana(logging) 
2 months ago

Related Skills

#support

Contact

Ascend Company
Bang Chak, Bangkok City

About Ascend Company

โลโก้บริษัท Ascend Company

Ascend CompanyFinancial

Ascend Group is more than just a family of technology companies: it’s about being part of the change to create better opportunities to millions of lives and businesses in Southeast Asia.At the heart o

กรุงเทพมหานคร

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