Track and monitor the problems to ensure a timely resolution.
Respond to phone calls, emails, and user requests for technical support.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Following up with clients to ensure the problem is resolved.
Supporting the roll-out of new applications.
Managing multiple cases at one time.
Coordinate with other technical teams (software development, service & infrastructure teams, and related teams) in troubleshooting and resolving issues to conclude the root cause to avoid it happening again.
Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology educational background and relevant experiences or related fields.
At least 0-3 years of experience in IT Support, young graduates are welcome.
Prior experience in tech support, desktop support, or a similar role.
Experience with Remote Desktop application and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Having knowledge of LINE OA or Facebook will be an advantage.