Technical Support

Responsibilities

• Track and monitor the problems to ensure a timely resolution.
• Respond to phone calls, emails, and user requests for technical support.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications.
• Managing multiple cases at one time.
• Coordinate with other technical teams (software development, service & infrastructure teams, and related teams) in troubleshooting and resolving issues to conclude the root cause to avoid it happening again.

Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology educational background and relevant experiences or related fields.
• At least 0-3 years of experience in IT Support, young graduates are welcome.
• Prior experience in tech support, desktop support, or a similar role.
• Experience with Remote Desktop application and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Having knowledge of LINE OA or Facebook will be an advantage.